An HVAC system might run without any problems for years, but mechanical or other issues could suggest that it’s time to make a maintenance request. Or, things could run smoothly, and cautious homeowners might wish to keep things running well by booking a routine inspection and tune-up. Either way, the client likely wants a skilled HVAC technician to handle the job. Knowing what to look for in an HVAC contractor might help with making an appropriate selection. Read on to learn more about what you should be keeping an eye out for when selecting a potential HVAC contractor.

Appropriate Certifications and Licenses

Inspecting and repairing HVAC units requires significant knowledge and skill. An HVAC technician should possess all the necessary licenses and certifications to perform the job. Technicians who update their training might be capable of working on the latest models as well. A certified and licensed technician should possess the necessary knowledge to assess any problem with the HVAC system, determine what’s required to fix it, and then carry out the job competently.

A contractor might possess a license that establishes their experience with a particular manufacturer’s model. Hiring a contractor with specialized knowledge about a specific manufacturer’s HVAC systems may appeal to homeowners with that company’s models in their houses.

Homeowners should be mindful that competency also equates to safety. A proper repair job should result in an HVAC system that won’t present health and safety risks to the home’s occupants. Hiring someone who lacks valuable training, certificates, and licenses could result in a botched repair job that presents safety hazards.


Training and certifications are only part of the equation, as experience counts, too. Someone with numerous years of on-the-job experience working on various HVAC systems might be less likely to make a mistake. Additionally, an experienced contractor may work more efficiently. While no client wants a rush job from an HVAC contractor who cuts corners, clients rarely wish for a job to drag on and cause inconveniences.

Determining how long the HVAC business has been in operation may be helpful when trying to make a decision. A company with a track record of providing service to the local community for several years might be delivering customers the quality service they want. Longevity in a competitive industry can be a positive trait.

Check Out the HVAC Company

Notions about the people someone surrounds themselves with are a reflection of them also counts when looking at employer/employee relationships. In other words, if the HVAC company maintains a solid reputation in the community and industry, it’s likely that the people working for the company match those standards.

Additionally, would-be clients could speak with a company representative and ask about contractors’ specific qualifications. Clients may inquire about the company’s hiring practices and verify the experience level and credentials claimed by the contractor.

Detailed online testimonials and reviews might present a clear indication of what to expect from an HVAC company and, in turn, its HVAC contractors. Reading reviews may be helpful for those seeking the right professionals for a particular job.

At Thermo Direct, our NATE-certified technicians offer a variety of HVAC heating and cooling services, including repair, installation, and maintenance work for residents living in Raleigh and the surrounding area.

Review Better Business Bureau Ratings

An HVAC company may have a track record with the Better Business Bureau (BBB), and the BBB will present a rating for the business. When the HVAC contractor reveals a positive BBB rating, the information indicates that the company has a strong track record of delivering quality service.

A Thorough Estimate

A complete and thorough estimate detailing all the work necessary to perform the job and all costs associated with the work allows homeowners to make an informed decision about whether to hire a contractor. The contractor should answer all questions related to the estimate and provide a date when the estimate ends and a new one becomes necessary. For example, the estimate might be good for 60 days. After that time expires, the customer would need a new estimate.

Proper Demeanor

The HVAC technician will usually perform a visit to the potential work site and follow through on the necessary steps to provide an estimate. The technician may review the suggested work and the estimate with the client. How the HVAC technician approaches the review process could leave a positive or negative impression on a would-be client. If the technician lacks customer service skills or comes off as unprofessional, the client might choose to pass on choosing that person. A technician who’s flippant or rude from the beginning might not be someone a homeowner wants to deal with during the actual job. Also, concerns about unprofessional behavior may arise during the actual job performance.

Referrals and References

Asking others who worked with a particular contractor or HVAC company assists with getting the preferred service. Again, reviews and testimonials appearing online have value, but don’t overlook positive comments from friends, family, neighbors, and others. If a trusted person gives a “thumbs up” to a contractor and HVAC company, the affirmation may boost a potential client’s confidence in a hiring decision.

Insurance Matters

Mistakes happen, and damage could result inside your home where the technicians are working. The coverage might pay for the loss if the contractor has an appropriate insurance policy. Ask the HVAC company about the liability coverage that comes with the job. Be sure to ask about any exclusions to the policy, too. Upon learning the specifics about how the policy covers liabilities, the customer may then make a determination as to whether the insurance coverage is acceptable.

Energy Efficiency Benefits

Customers may have varied requirements for services and professionals they wish to do business with. Sometimes, a homeowner may have serious concerns about energy efficiency. A contractor or the contractor’s company can assist those customers with selecting a new HVAC system that’s highly efficient. They could also recommend new units with appropriate EnergyStar ratings or upgrades, such as a new thermostat that works more efficiently.

Working with someone who can support better energy efficiency in the home comes with several benefits. Besides helping homeowners interested in preserving the environment, energy efficiency decreases costs. During seasons of extreme weather, an HVAC system could cost a lot of money when it comes to utility bills if the system lacks efficiency. Any assistance toward improving efficiency may be valuable.

Warranty Coverage

Warranties typically cover problems with the unit for a specified amount of time. An HVAC warranty can remain in effect for five to 10 years, covering parts and labor. The contractor may review all the warranty terms with a potential customer, allowing the person a chance to see if the coverage is right for them.

Since 2000, Thermo Direct has provided quality HVAC service to its customers. Our team provides heating, cooling, and electrical services. Get in touch with us today to learn more or schedule an appointment in Raleigh.

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