Thermo Direct is one of the best business I've had the pleasure of dealing with. First of all, they had someone come out to give an estimate the day after I called. Most other companies take at least a week and try to blame their incompetency on Covid. Next, the estimate was very fair. Another company want 3 times the amount for doing the same work!
Once again when I accepted the estimate the work was scheduled within 3 business days, it would have been sooner, but I was the one too busy.
The technicians arrived on time and completed the work in the time they estimated. The lead technician, Mark, was very knowledge and efficient.
And lastly but most importantly, the service desk personnel are the best in the business. When I had questions about the invoice, they patiently explained each item, and even had a manager call for further explanation, even though she had done an excellent job. And to top it all off, they gave me a discount because the invoice was not clear to a dummy like me. How's that for customer service!!!