Our Service Reviews
Barry was professional, focused, practiced safety measures-was COVID-19 masked, was meticulous in his work and did an outstanding job!
I got a visit to my home for a quote
We used thermo direct for routine HVAC maintenance. Customer service was great and friendly. They quickly got us on the schedule. The installer found a few issues. He showed us the price breakdown and didn't pressure is to make a decision. The routine ...maintenance plan is very fairly priced as well.
Thermo Direct is AWESOME!!! The customer service is on point and beyond satisfactory. Thank you to Jeanette for providing me with the information needed to get our unit serviced correctly. She explained the process and made sure we were aware of all ...needed info. Corey came out on time, was extremely knowledgeable, and serviced the unit perfectly. I am so happy I found this company and connected with both Jeanette and Corey! Thank you!!! ~April
While Marc was very professional and completed all our electrical requirements, I was most impressed by the role he played as teacher and mentor to the young apprentice who accompanied him on the job. I was able to overhear Marc teaching, demonstrating, ...explaining and answering questions from the assistant. If this assistant and the next generation of electrical professionals reflect the professionalism of Marc, this company will be well served.
i got installation day yesterday Total HVAC unit. Eddie was handling it. at the end of the day AC was not working on 2 nd floor. so they by passed and did some thing temporary and told me" they will come today and fix everythong"..no body showed, Eddie ...was not replying to my texts. looks like very bad customer service, is there any supervisor I can talk to....un believable BAD experience.
I haven't used the service yet, but Janette was very professional and courteous in setting up the visit
I purchased my first home and the inspectors said in the report that the HVAC unit was old and needed to be updated, I spoke with Tim and Greg regarding my options and immediately they helped with the financing and also guiding me for the best bang for ...my buck and at no time Franci and Julio came to my home and did all the install in no time, guiding me thru the process and what they were installing. After the install Franci linked the NEST thermostat to my WiFi and explained everything very clear, the company provided 12 years warranty and guarantee on parts and labor form DAIKIN. Thanks THERMO DIRECT for a great experience and value in my HVAC system, will enjoy it for years to come. 🌟🌟🌟🌟🌟 If you’re thinking of getting a HVAC go to these guys, you won’t regret it.
My experience with Mr. Scott Kelly, The Home Comfort Doctor, was very informative and his expertise really helped me in making a decision of the type of new heating/cooling system to choose. He took time to explain all options available so I could make ...a wise & informed choice in a system and an affordable price. Also , I'd say the same for Mr. Junior , the Installation Technician and his helper. They were on time & worked consistently in the installation of my new unit. Mr.Junior made sure to thoroughly explain the workings of the new system, checked everything in the house & explained all the work he'd done under the house. Junior's team left everything very neat & clean also. In many years I have not had any type of complaints re: the work of Thermo Direct's Service Teams.!!! Also the Customer Service staff is Always Helpful too !!.
first let me say, they was recommended to me by a friend, so i decided to call them and set up appointment for this week, Jeanette was very kind and professional, i was impressed with her knowledge, and it was very clear they wanted our business, ...Jeanette stated, if i had any question to please call her back directly. she speak with so much confident about her product, and Thermo- Direct Inc. thank you Jeanette. The service Of all 3 technician was very Professional, neat and clean and I’m hear to tell you, my new Rheem A/C 16 Seer 3.5 tonnage And my Rheem furnace is really putting out Cold air OMG!!! Very powerful!! Thank you thermo-Direct. Big thank you to Eddie Blanchard, never once push me to hurry up get the unit, I ask him to give me his honesty opinion, and let decide which route to take, you was Respectful and courteous, when I stated I wanted to talk with other companies to get a idea which way to move with the project, u reply I understand Mr. Williams, but we Would love to have your business and you left it at that. I spoke with three other companies, and let Me tell you they was Terrible, pushy “something I hate” No one going to push me to spend my money, they came no where close to Eddie Blanchard .. I Chose thermo-direct because I really felt they was being straight forward and honest with us. As a retired military Veteran I’m pleased. Thank you again Thermo-direct. Antonio & Mieko Williams
The tech was very timely, professional, kind, and knowledgeable about the system. They investigated to check the performance of my indoor and outdoor units and gave me options on the repairs needed. There was no pressure to do any unnecessary work on the ...units. Absolutely terrific! I will definitely use them in the future and refer others who need help. Thank you
My technician Tim was great. He was on time and very professional. He answered all my questions and explain things clearly.
Excellent customer service. From Anika answering the call, Janette scheduling the same day appointment for a second option on service needed and then Tim and Scott coming out to our house, it is first class customer service. I felt like everyone took a ...personal interest in my issue. Tim took the time to show me and explain everything to me. Scott was extremely helpful with all my questions. Definitely an A+ business and highly recommend them for your HVAC needs!!!!
Today I scheduled my Fall system check with Jeanette. Each time I call and speak to her it is always professional and friendly. I love my services with Thermodirect.
I have never been happier...the men on the job..Alex & Vieb (viejibet) were so good to us...they went the extra mile to insure our HVAC/Heat system was perfect. Then there is Landis..who talks to us like a daughter. So nice...she & Ayana did everything ...they said they would do..& were on time. about it.with the men...2 days..in & out... We will tell my friends & neighbors who you are..we had never heard of Thermo Direct until now. Thank you David & Julia. ( & the grandchildren & children)...maybe they will want to come over to play here ..more..now that we have AC!
Great work! Very professional and would have come back for my HVAC service needs.
The customer service by Ms. Jeanette alone was amazing! I felt like family, not a customer.
I have worked with Thermo Direct for years. I find them to be very helpful and professional. They are a highly recommended company.
Thermo Direct provides excellent customer service and quality solutions. I only found them when our 15 year old HVAC quit and wanted a comparative quote to our usual service provider. From the moment Jeanette answered the phone it was clear they wanted ...the business. We now have a new HVAC maintenance provider!
They were quick with coming out for a quote and very nice people to work with. Highly recommended. Pricing is competitive. Thanks Greg and Ms. Janette
I've been using Thermo Direct for six years, and I've had nothing but excellent service and customer service. I highly recommend Thermo Direct!
Thermo Direct was very responsive, professional and ultimately got the job done. This experience was the complete opposite of my experience with a different company that came out to try to fix our A/C. Janette was extremely helpful and professional when ...we called and was very accommodating to our needs, she answered all of our questions as it related to the service plan and was very good with her follow up. Quinton was our technician and he did a great job. He was on time, courteous, and professional. He gave me different options on what it would take to fix the a/c so that I could make an informed decision, most importantly after I chose the option that best fit us he fixed it and I could not be happier. I would highly recommend this company and will continue to use them moving forward. I will definitely be signing up for their service plan so that they can maintain my unit.
I can only say positive words about experience. From the initial contact on the phone, to rescheduling due to rain, to the day a technician came out to look at my unit. Pleasant people as the face of the organization put the icing on the cake. With every ...call that was made I was very impressed with EVERYONE, even when we had to reschedule for the rain. I as upsetting as it was to have to reschedule I couldn't even get mad, because of the professionalism and compassion when I received the call. The reschedule was only a week later, which wasn't bad since I wasn't in a moment distress. Quinton, sent a text to let me know he was on the way. I almost panicked because I was at work, which is about 45mins away. I immediately called the office to let them know I may be late. While on the phone I received my courtesy call from Quinton. We discussed his eta and mine, as well as my concerns. I told him to drive slow, because I would rather he not have to wait for me. When I pulled up he was in the driveway waiting patiently. When he came in and we touched base again, I told him where the unit was and away he went. I've had other companies come to my home for HVAC work previously, but I promise, I have never had anyone more thorough. Quinton didn't just look at it and come back downstairs. I could hear his drill zipping and I thought dang we are finally going to get to the bottom of my A/C issues. He then went outside to look at the unit and write up a report. He came back in, with pictures, I couldn't believe it. He showed me everything. I was so thankful. I told him that he inspected my unit like CarMax! I am excited to get the ball rolling on the noted repairs. I would definitely recommend Thermo Direct, the kind and transparent experience has been amazing thus far.
First things First, I was so very impressed with the woman Jeanette on the phone. She was knowledgeable, spoke as a true professional and I could tell that she cared. She also told me not to worry that they would figure something out, now as a senior ...citizen I was concerned about the bottom line.This woman's assurance certainly comforted me.
I called to get a quote for installation of a new HVAC system. The customer service representative, Jeanette Fitzgerald, was wonderful. She walked me through the Thermo Direct process and scheduled an appointment to have a service representative survey ...my home and provide a quote for a new HVAC system.
Janette was very professional with helping me with scheduling for quotes services for installing a new system and vapor barrier!
We were very pleased with our service. Quiton was so nice. He went above and beyond for us to make sure we were satisfied. He was very thorough and knowledgeable. We will only call Thermo Direct with our future business. Thank you!
I think their construction supervisors and service techs are competent enough, but their effectiveness is hampered by internal communication issues. Though the shoddy quality and incomprehensibly bad design of my existing HVAC system was not TD’s ...fault, they sent out two experienced professionals prior to the install crew’s arrival, ostensibly to provide a heads-up as to what they were in for and what would be needed to complete the job. But wires got crossed in several places, and I paid the price. Their billing/invoicing system is currently handled by a piece of software called ServiceTitan. Now, I’m told that due to years of complaints from its users, TD is abandoning that in favor of something else about a week from now. That may be so, but ServiceTitan is what processed my order, and TD must bear the responsibility for the problems it causes for at least another week. Specifically, it generates quotes unconnected to reality: mine contained an incorrectly-specified part and another nonexistent part number. There is also no itemized cost breakdown, as is standard practice in most industries - just a bottom-line price. When I pointed this out, my observation was brushed off with something like “most people don’t care about that so we stopped doing it”, which I find less than persuasive. Circling back to the two pre-install site visits: something didn’t get communicated to the installers, since they arrived with insufficient R-410a refrigerant to fully pressurize the new system and claimed that this was due to their being unaware of the length of the lineset (two sets of copper piping between the compressor and the evaporator coil) in my house. How could they not know this? And why did they not realize their mistake until 5:00 PM, when it was too late to return to the shop for a new tank of refrigerant? Something clearly got missed somewhere, and the net result is that the job could not be completed on schedule and the new system is essentially a paperweight for another day. After broiling in a record-breaking heatwave for the last several weeks, I’m understandably disappointed. I can only hope that whoever shows up tomorrow comes better prepared, and that TD will finally do the due diligence to ensure that we get what we’ve paid for.
Finding quotes for installation of ductless systems and I have to say it was an absolute pleasure speaking with Jeanette about getting a quote. Probably the nicest person I have spoken to today.
I had ac and heat pump installed. This company has great deals/prices and products. Greg has been great to us. He came by several times and spent his time with us to help to pick the best option that worked for us. The ac is great and works quietly. The ...customer service is extremely friendly and professional. I referred them to my neighbors.
I spoke with Jeanette this morning to help arrange a quote for a heat pump replacement, and she is awesome!!! Friendly, kind, professional, and answered all my questions. I had a call from Jeanette within minutes of requesting quote.
Both the Attendant and Jeanette were extremely personable and knowledgeable about their product. I was encouraged to go with this company after speaking with Jeanette. She made me feel like I would be in good hands with Thermo direct
The technicians did a quality job. Very professional. Cleaned up work site well. Pleased with their work.
Quiton did a great job fixing my problem! Fast, efficient affordable and punctual. I’d definitely recommend Thermo Direct to anyone in need of HVAC service!
I really appreciate the customer service of Jeanette. She was very courteous, patient and tried to understand the issue before making any comment. I had someone from Thermo Direct come and replace my electrical breaker last week. And this week now my ...upstairs HVAC unit is not working. And when I turn on the power to upstairs unit, the downstairs unit stops working. Something definitely wrong with the breaker looks like. Now Thermo Direct is going to send someone look at the breakers at no cost. This is what I call customer service. The reason for my long explanation is because I doubt If any other company would have even cared to listen to the customer. But rather they would want to make money by charging various fees. I would recommend everyone to go with Thermo Direct for their HVAC and electrical issues. Thanks, Vinod R
From the time I called and the technician gave a quote was less than 24 hours. They were professional and informative. I recommend them 💯. Thank you Jeanette and Greg!
Jeanette was fantastic!!! She was so responsive, helpful, and answered my questions about new units. She went above and beyond my expectations, while providing great customer service.
Jeanette and Greg was outstanding. They were both professional, well knowledgeable about the program and services that I would be or could be getting. They’re customer services skill we’re wonderful. I would definitely recommend your company to ...anyone.
Prompt service when my AC cut out in the heat of summer. Very professional and easy to work with! Thanks, Tim!
Quinton did an excellent job with my repairs...you guys are my go to when in need!!!
They were able to come out same day. Pricing is very reasonable and they don’t sell you anything you do not need. Very professional
They were on time, polite, professional and helped identify the problem with our AC unit. After 2 other companies have looked at it they gave us a perspective no one else had
JEANETTE was a great and awesome Scott is a awesome person came out had understanding cared about us like his own family and got us all set up We couldn’t have it any better will definitely refer to anyone else just want to say a BIG THANK YOU TO ...MR.Scoot and Mrs.Jeanette
Corey was excellent, professional, and courteous. Very happy with my first experience with Thermo Direct. I will recommend him to my friends.
Updated review: had heating and ac units replaced.. price was fair.. however the installation was a absolute nightmare, walls were marked.. molding was torn off.. paint was scuffed.. then the unit itself after install was leaking air like a sieve.. ...very poorly done.. honest opinion if I could do this over I would use a different service. Original Review: 5 stars Jeannette was a real sweetheart, went above and beyond to ensure we received assistance in a timely fashion.. even after hours!.. Great service . A+
Very polite and knowlageable
This is the first time I have used Thermo Direct and I am extremely satisfied with the service I received today. I was VERY impressed by the technician, Corey, as well as the preceding phone interactions with Anica and Nakia (spelling?). The customer and ...dispatch service from these two was friendly, clear, thorough, efficient, polite, pleasant, and best of all they made everything easy. I was incredibly impressed with the technician Corey, who went above and beyond in addressing the issues I have had with my AC system. I am in a new construction townhouse and my units were improperly installed and poorly serviced by the builder's local subcontractors to the point that I sought a company outside my warranty for help. That is how I found Thermo Direct. Corey called when he was 30 minutes out from arrival, was professional and courteous in every communication, answered numerous questions clearly and honestly, and did not try to snow me if there was something that cannot be answered definitively. Very knowledgeable. I had arranged a head to toe check of the system to back check the previous shoddy work from the other co, fix the remaining issues, and catch anything else wrong. Corey listened to the long and complex backstory patiently and was careful to address those issues with specific attention. He was very careful and conscientious with masks, gloves, and social distancing, and careful in my home. He was thorough in reviewing pricing, making sure I understood what and why a repair was needed, and getting consent before proceeding. He also connected me with add ons to help prevent future issues, prolong the life of the compressor, and lower my energy bill, as well as a superior warranty. He spent all the time necessary to answer questions and properly complete repairs. This was an exceptional first experience with this company and Corey is one of 2 technicians for any home service that have stood out to me in almost a decade of home ownership (plus additional years renting and seeing service family members receive in their homes). I look forward to working with this company and while some of the issues will require monitoring over time I feel confident that if I have a problem I now have the competent, professional, and honest service I need to handle it. THANK YOU!
We were very pleased with the services that Tim provided. He was very detailed and thoughtful! Superb customer service! Reccomend 100%!! Thank you, Tim!
The entire staff at Thermo Direct is amazing!!! They are very professional, efficient and knowledgeable. I completed an online inquiry this morning and within minutes I received a phone call from Jeanette. She scheduled a tech for a few hours later. ...Quinton was my HVAC Tech very detailed and explaining what he was doing and the condition of my unit as well as made appropriate recommendations. Very knowledgeable, professional and polite! I will definitely recommend using Thermo Direct for heating and cooling needs. The price of services is very fair. They will now be my go to for my HVAC needs!
This company is awesome!!! so informative, friendly & professional!!! They really care about their clients!!!!
Had the pleasure of meeting with Tim today. We were impressed with his knowledge, skill, and courtesy. He also took the time to completely answer all of our questions and concerns. Highly recommend this company and Tim.
I expected the work to take hours. Technician showed up on time, was courteous and finished the job in less than an hour. AC is working perfectly.
I'm not sure about the value since I haven't seen the final quote but I was impresse by Tim's expertise and professionalism. He gave us a deailed report on the various problems ( unit is 26 years old) and suggested several good options.
I would definitely recommend Thermo Direct to anyone with HVAC needs. We just purchased our home and had to replace our unit as stressful as the situation is Jeanette made me feel so comfortable and at ease. Our tech Cory that came out was awesome and ...took time to walk through everything with photos and videos to show me exactly what was going on. Thermo Direct has a forever customer.
Scott, the technician came by and win over my needs for replacing my upstairs 27 year old air conditioning and heating unit. He did a great job telling me the differences between the units they offer and what they were going to do is a company to make ...sure that I had the best experience ever. On the day the air conditioning and heating unit was to be installed I received a text message telling me that the installers were on their way. When they got here they Were very professional and did a great job. When the job was done they cleaned up after themselves and told me that they would be returning to put a part on that was not functioning correctly on the heater.The next day I received a call from the office telling me that the part was ordered and that when it was On the way. Over all a very professional company to deal with that does good work and has good products
Came out quickly, very professional and knowledgeable.