one word excellent!!!!
Very thorough and knowledgeable about finding the problem. Spent ample time and explanation of issues.
Jermaine replaced an outlet that had burnt out due to water exposure. He was efficient and pleasant and got the job done quickly.
Great job. When you lose AC in NC in June, it's bad. Their responsive was fantastic, however the ground cover around my AC unit were almost completely destroyed. I get it you have a job to do, but let me know and let's work from there. Oddly enough I would recommend this company.
I just had my 20-year old ductwork and zoning board replaced. Alex and Michael worked in 90+ degree temperatures and tore the old out and started building the new in one day. Day two the job was completed! They were very respectful of my home, polite and answered any questions I had (I am a person with quite a few questions). I would have Thermo Direct for any jobs in my home! I also used them a few months back to add insulation in my attic. You know when your tech is on the way and receive a follow up call to make sure you are happy with the work done.
Barry was very informative and knowledgeable and professional. He answered all my questions and he has a sense of humor. I’m terrible around people I don’t know, but he made feel comfortable.
Quick efficient service customer service provides updates and texts with arrival times and highly qualified repair people. Very pleased to be a customer
Very knowledgeable, speedy, nice - I'd highly recommend them! They came within hours of calling, and quickly identified the problem and addressed it. Derek is incredible - an expert at all things HVAC-related! Ben seems to still be learning the ropes, but is also very nice, efficient, and good. The only ding I have is the freakin price. They installed a new damper for us and charged us OVER 3x the price I could find for the item on Amazon. The cost included labor, but I can't believe the upcharge was so ridiculous. It will definitely make me reconsider ordering anything through them, although I'll absolutely call them for a diagnosis since they are wonderful professionals.
I interviewed several vendors and asked comps for the exact same trane system. Jenna Dickens was very responsive to all my questions and gave the best price, along with rebates that she knew. The Thermo Direct team did an excellent job in the installation and were prompt and went above and beyond in service. I recommend them to my family and friends.
Ben V was amazing. He came within an hour of me calling.....fixed what the issue was and is coming back to finish up. It was after hours that he came and it took him over an hour to get to my home because of traffic. Awesome company to work with.