Our Service Reviews
This business Thermo Direct is the worst!!! I have had issues since new thousands of dollars unit install 6 months ago and has already broken down! Then it took these idiots over a week to fix!!! And they do not get back with you or try to have any ...compassion for not having heat for over a week! They suck. I am considering reporting to the attorney general's office.
Customer Service was great.
Andrew was knowledgeable and it is evident he cares about his customers. He answered all of my questions and was patient in making sure the job was done right. He showed me exactly what he was doing during the maintenance service and was transparent in ...explaining my options for pricing. I would highly recommend Andrew and will request him for future service work at my home. Overall great experience! I would also highly recommend Quinton. Quinton has been on site several times - always professional, thorough and courteous. Explains things clearly and makes sure the customer understands things before finishing a job. Always appreciate having Quinton on a service call!
Tom was very polite and went over the details of his inspection. I have been with Thermal Direct for 8 years and plan to be with them for many more.
Good professional team. I'm very happy with their work.