Our Service Reviews
Thermo Direct is one of the best business I've had the pleasure of dealing with. First of all, they had someone come out to give an estimate the day after I called. Most other companies take at least a week and try to blame their incompetency on Covid. ... Next, the estimate was very fair. Another company want 3 times the amount for doing the same work! Once again when I accepted the estimate the work was scheduled within 3 business days, it would have been sooner, but I was the one too busy. The technicians arrived on time and completed the work in the time they estimated. The lead technician, Mark, was very knowledge and efficient. And lastly but most importantly, the service desk personnel are the best in the business. When I had questions about the invoice, they patiently explained each item, and even had a manager call for further explanation, even though she had done an excellent job. And to top it all off, they gave me a discount because the invoice was not clear to a dummy like me. How's that for customer service!!!Read More...
Professional service. Thank you Jermaine.
We are at the beginning. We will sign The contract today 07/30/21. Company is loaning a 1 ton portable unit. They may have our new system Saturday or Monday. Heat advisory in on for today. Heat index To day is 102/105 Fahrenheit. So far the company as a ...whole, has been very Good to us. Thank You Randy & Peter (ze Lin Tong)Read More...
Excellent service and value! The technician was awesome; right on time, and he was able to fix the issue quickly!
Very thorough and knowledgeable about finding the problem. Spent ample time and explanation of issues/
Great professional service provider.. the onsite folks are Pro but equally friendly.. Awesome job done at my home!! Kudos!🥂🤟
