Our Service Reviews
I found this company on Yelp. All the other ones I called wanted too much money for what seemed like a simple problem. I ended up with Thermo Direct because a lady named Jeanette answered the phone and was so helpful, kind, and caring. She calmed me down ...immediately because I was upset that my heat was my working and it was 30 degrees outside. My home is only 2 years old. She explained their maintenance plan and all details of the service call. The tech showed up 1.5 hours later and he was nice, professional and determined to get to root of the problem. He explained everything as he tested my system and examine everything inside and outside. I felt safe, which was important because I suffer with really bad PTSD and stranger anxiety. When he was done, he reviewed all that was done and showed me some things I could do to improve energy bills. THANK YOU ALL SO MUCH! Looking forward to a long business/client relationship.
Our heating system suddenly stopped working one evening. I planned to call Thermo Direct first thing the next morning to have someone come to check out the system and repair, but got tied up and wasn't able to call until very late that afternoon. When ...I called, I received professional, courteous phone service and was told that someone could come out that evening! I wasn't expecting this kind of quick response - especially since I called so late! That was a pleasant surprise! The technician who came out, Tim, was great - very professional and very personable. He took the time to explain, and show with pictures, all that was going on with the system, what was needed, and quickly got us heat again! I am a huge fan of TD and recommend them to anyone with HVAC needs!
My representatives that I’ve worked with so far have been very knowledgeable and understanding of my needs. They have been polite but eager to meet my goals.
Very professional. Very knowledgeable. Quinton's customers service skills are excellent.
Great service! I'll be using TD from now on.
Overpriced and terrible. Tech tried to up sell me the whole time. After buying there 200$ tune up package I spent 30 days trying to connect via email and no response
So far very happy. Technician great and knowledgeable. More to come. Project not completed yet.
Excellent company! They actually came on Christmas Eve to install my system. Very friendly, thorough, and professional. I would recommend anyone needing a new a HVAC system to call this company.
I waited for more than 2 weeks for parts needed to repair my HVAC. Then when they came to install the parts ... the tech said he was missing some parts... This is UNSATISFACTORY especially since I am selling my house & the closing is scheduled for 12:12 ...... This is a Mandatory Repair that could negatively impact the final closing date! !!!!
Andrew was knowledgeable and personable.
Quick response time. Andrew explained what had to be done, and that was that. Nice man, knowledgeable.
This is the SECOND winter with a new unit. SECOND winter when the temp drops under 30 degrees my unit turns off. Now last Nov I started getting HIGH electric Bills. 415.00 Dec, 529.00 Jan, 590.00 for Feb, 590 Mar. The problem never was FIXED it just got ...above 30 degrees by then. Sure I received some of my money back. Not to mention the AGGRAVATION, my mother who lives with me is 78 yrs old, and I'm a Desert Storm Vet. This is 2 winters of incompetence, and run AROUND! Be careful choosing this COMPANY
Received same day service when my heat was out. Andrew fixed the problem quickly got my system running again. Could not be happy with the response and service. Thanks
On time. Excellent, knowledgeable staff. System works beautifully. Would highly recommend their services.
I have tried other companies in the past & I have none measured up to Thermo Direct. They are very professional & polite & gave me all the information I needed.
The supervisor ( Tom) was very knowledgeable about the installation. Due to me having an older home I was worried. The technicians installed me a very efficient system. The electrician ( Mark) went far and beyond his job.Extra thanks to the techs for the ...install and clean up! I love my system.Right on time!!
Installers,supervisor and owner were very professional.
Great service!! I had to replace my system and all duct work. I had 5 different companies come out for quotes. 4 came out and looked at my system for about 5 minutes and said they would send the quote via email. Thermo Direct sent Jenna and she ...thoroughly looked at my system under the house and in the attic. Jenna explained everything and was very knowledgeable. Everyone I dealt with from Jenna to the install supervisor and the install crew were great to deal with. I would recommend Thermo Direct to anyone. Great company and people.
They did what they promised, were very good at attention to details and explained everything to me before they left. I think I got a fair price and a excellent system and install. I would definitely reccomend them for any HVAC work needed from ...installingnew systems to servicing your current system.
On time,10mintues early and he told me everything that was going to be done before he started.Very professional,The best service I have received in a long time.
Tim was excellent.
This company installed a new unit. I signed up for the maintenance plan. On August 30th scheduled maintenance was performed and my system hasn't worked properly since. Service technicians and a supervisor have been out to my home 3 times and the issue is ...still not resolved. My unit is under warranty, but they are trying to charge $400 for repairing an issue that they caused. They have stopped returning calls and my air is not working at all. STAY AWAY FROM THIS COMPANY!!!!
Andrew's professionalism and expertise in this field are awesome and optimal! He explains the work that needs to be done and provides clarity to any questions presented. He is the best! Thanks Thermo Direct, Inc!
Andrew was very knowledgeable and professional. He made valuable suggestions and recommendations to help extend the life of our system.
Excellent customer service, professional, knowledgeable and friendly. Office staff go over and beyond to keep you informed, quick answers, follow-up calls, service with a smile. Six sigma service!!
I really enjoy it when I have my bi-annual inspections. The Techs do a great job and always give good information on extending the life of you unit. I am ready for the summer! Tom is a great asset to your company. He is very knowledgeable about his ...work and has good work ethics. Always good to see him.
tech installers were awesome. very mannerly and did a professional job.
Work was solid but had to be redone after realizing pipe still had pieces from old unit. More disappointing, was told I would receive a rebate from Duke Energy for buying unit from Thermo Direct. After multiple assurances this was in process, I have ...failed to hear back on last 3 attempts to communicate. Needless to say, I would not recommend.
Tom Socha was nothing but professional and an all around great person. Thank you for the honest and great service. I will definitely be recommending Thero Direct to everyone I encounter that is in need of your service! Cheers!
Andrew was knowledgeable and it is evident he cares about his customers. He answered all of my questions and was patient in making sure the job was done right. He showed me exactly what he was doing during the maintenance service and was transparent in ...explaining my options for pricing. I would highly recommend Andrew and will request him for future service work at my home. Overall great experience!
The technician Andrew did a wonderful job. He quickly diagnoed the problem and resolved it. I will recommend Thermo Direct to all my family and friends.
Andrew is the best ! Thank you thermo direct .
Andrew was efficient, knowledgeable and helpful while servicing and performing repairs on my unit. He was very polite and I would highly recommend them to anyone needing HVAC or any other work done around the home.
Service was good.
Thank you for servicing 824 Cross Link Road. The tenant was very pleased with the timely service. Sherry Aldridge
They quickly diagnosed the problem and fixed it. Also checked the rest of the system to make sure everything else was OK. The tech explained everything as he did it.
Tim is always professional and does a great job of simplifying information. He came late at night instead of waiting until the next day which I really appreciate.
Very happy with the service from Tim today. He was prompt, friendly and explained our options very clearly. He took care of our repair quickly and the price was fair. I would definitely use this company again.
Very satisfied with the timeliness, professionalism, and quality of service from both the AC/Furnace installation team, customer service and the technical support team. Would definitely recommend.
Andrew was very, very good. Solved my problem within minutes from seeing what the problem was. The water from the mini-split was not draining from condensate pump and was dripping indoors. He did a great job.
Andrew did a great job , he was on site at our scheduled time, he diagnosed the problem quickly and fixed the air conditioner properly.. I’m happy with the results!
Although, this was the first time that I used this company (Thermo Direct, Inc.) I was very impress with their service and the fact that service tech was on time. Tim took his time to examine my HVAC system to found out the problem. Then, made ...recommendations to correct the problem and discuss some options.
Technician was on time polite and the . service was excellent I would highly recommend Thermo Direct for any a/c and heating needs.
The work was done to perfection and Reggie was honest and explained everything that he did.Reggie was very professional and punctual.I look forward to doing business with him and Thermo Direct for years to come.I highly recommend them.
My technicians was very professional and preform the work in a timely manner...I will recommended Thermo Direct to all my friends...
Thermo Direct were Prompt, Informative and Knowledgable! They sent me a text and a picture or the repairman before the service with some information about the technician and his experience! I Highly recommend Thermo Direct!
I have been without AC for a few weeks. I had a company over, they did a very thorough review of system. The estimate for repair was on the high end. I needed an additional estimates. Andrew, was exceptional in his customer service. He also did a ...thorough review of my system as well. You could tell he takes great pride in what he does. I thought Andrew was very admirable that he did not speak negatively of another company. As he worked, he took time to educate me on my system. I knew from how he explained was not rushing to get to go to the next site visit. I was his only customer that he gave his full attention to. I decided to have his company do my repair. I look forward to his return for the repair. It's a good business process to have one person follow repair and installation whenever possible. I give kudos to my customer service rep Anika, she also was patient , listened and kind. I could hear her smile come across the phone. She is how you do customer service. Before, I even finished writing my review , I had a followup call from Anika to let me know my parts had been ordered and provided the timeframe for the parts estimated arrival. I was also informed she would reach out when parts arrived to schedule install. By far the best customer service I've had in years. Looking forward to my installation.
Excellent diagnostic service. Professional throughout the entire process, and took time to answer several questions I had about my system. I would call them again! Andrew came to work on a new ductless mini-split, and knocked it out of the park! He ...took time to explain the steps for proper start-up and gave me advise on future maintenance. Excellent all around service yet again!
Purchased a brand new unit in July 2018. Have had issues with the system. Not fully resolved. The latest issue was last week. I called and it took 3 days for a technician to come out. He came out on a Sunday and explained the issue; stated the part may ...need to be ordered. He stated I would hear back from Thermo Direct that Monday. I decided to call. I asked "do you need to order the part". I was told I don't know yet until the individual that has information about the parts was in. If they had to order she (Anika) sorry not sure how to spell; that it would be 3-5 days. I asked a very important question. "will you call me to let me know". we have been having 90 degree weather. She said YES. I didn't hear anything at all. I just called this morning and was told the part was being ordered and it will be 3-5 days. I asked do you have any idea how long before I could get my HVAC repaired. She said no, she had no idea. I said well I know you guys ask about reviews a lot, and that I would make note of what was said. Which by the way should be recorded, so anyone can verify this. Thermo Direct claims to have good customer service, and maybe with others this is the case. I am speaking only of my personal situation. I have my 2 year old coming to stay for 5 days beginning tomorrow; and possibly my 6 month old. Not looking forward to the 86 degree temp in my home. Just felt it was important to share my experience that has spanned over 10 months now. I DO NOT RECOMMEND!!!
Reggie was the most knowledgeable and professional technician i have ever worked with. Top notch!!!
The technician, Tom came out during the winter to check my heating system that wouldn't shut off. He took the time to explain and make sure I understood what needed to be done. I explained that I would need time to save money for the repairs. I had 2 ...other companies come out that left the heating system off and tried to get me to take out a loan for the repairs. Thermo Direct never pressured me and Tom explained that we still had heat on part of the house so we wouldn't be cold. When I was ready I couldn't wait to call them and have Tom come back to do the repairs. Thank You so much for caring and your professionalism.
I was very pleased with every aspect of the service provided by all of the members of your staff. I will be happy to refer my friends and business associates to you. Thank you so much. Wade Harris from Raleigh Personal Training Center
Terrifically helpful technicians who explained the problem, direct fixes, and then consulted on some things that will help the system better perform over the coming years.
The service I received was awesome. Derrick was so honest and transparent when answering any questions that I had .I WILL definitely be using this company again.
Very friendly service. Told me in every detail what's was wrong with my unit. Tom honest and explain everything clearly.
Range (Microwave) vent-to-outside installed along with new over-the-range microwave installation. The guys did a great job with the install and the clean up. They hauled away the old microwave and the box from the new one. Vent works great and my house ...smells better! Very happy customer.
Thermo Direct is an awesome company! Communication is great and the technician was terrific! Tim (technician) explained why I was having issues with my system and devised a plan of action to remedy the situation. Great work and plan to use the company ...again for HVAC service! Keep up the great work!
Excellent service! Very professional. The technician gave me a full break down of the repair options along with a detail explanation of each option. Thermo Direct is now my goto company for AC repair.
Well done Job.
Great to get an email explaining who would be providing the service, some background information on the technician, and the approximate arrival time. The technician, Tim, was on time, and asked me if I would like to watch as he worked on the unit. He ...explained how a forced air gas furnace system works, showed me the defective parts, and explained the entire repair process. This was the best “experience” I’ve had with a service repair company and highly recommend Thermo Direct. Extremely professional.
Great service. Gave information on what needed to be done. Looked through where I gave my concern, informed me on the true issue and how to proceed if i would like to.
Knowledgeable and thorough team! Excellent service!