Heat Pump Services

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We will come to your home and diagnose the problem with your water heater system. We will provide a comprehensive report on the problem and present you with personalized solutions on what to do next. If we do the work, we will waive the time, travel, and evaluation charge!

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After a fun day with the family at the North Carolina Museum of Natural Sciences, the last thing you want to deal with is an issue with your heat pump. There are many possible reasons your heat pump or furnace is experiencing a problem. In some cases, furnace maintenance is enough to prevent problems from getting worse. However, upgrading to a new, more efficient model might be the better choice.

The team at Thermo Direct in Raleigh, NC, is here to help you address all your heating concerns.

Excellent workmanship. Arrived when they said they would. Good value for the money spent. Thank you. All around great job! Would recommend and use this company and installer again.

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Why Choose Thermo Direct for Your Heat Pump Needs?

You can rely on Thermo Direct for all your heat pump needs. We offer emergency heat pump repair, heat pump cleaning services, and more. Our company is BBB accredited with an A+ rating, we received the 2022 Angi Super Service Award, and we’re top-rated on HomeAdvisor. Thermo Direct was named 2023’s Best Raleigh AC Repair Service on Expertise.com, and we’re a Trane Comfort Specialist which means we are experts in servicing and maintaining Trane’s HVAC systems.

Our Heat Pump Services

Thermo Direct provides a wide range of furnace and heat pump services, including;

Maintenance: We’ll help you maintain your furnace or heat pump with a scheduled heat pump inspection and a heat pump tune-up to keep your system running smoothly and prevent costly repairs.
Thermostat services: If your heat pump isn’t working properly, it could be time for a thermostat upgrade. One of our skilled HVAC technicians will remove your old thermostat and recommend options for a new, more efficient model.
Repairs: Whether it’s an issue with your compressor, refrigerant, reversing valve, or air handler, our team has the experience required to make the necessary repairs to your heating system quickly.
Ductwork: If your ductwork is leaking or old, we offer ductwork installation/repair to ensure your Raleigh home stays comfortable all winter.
New heat pump/furnace installations: If your furnace or heat pump is old or needs frequent repairs, count on Thermo Direct to help you replace it with a more efficient system that suits your family’s needs.

Types of Heat Pumps We Service

Thermo Direct services all brands and models of heat pumps. Here are the most common types of heat pumps we service:

Air-source heat pumps: These are the most common heat pumps found in most homes. They absorb heat directly from the outside air and bring it inside to heat your home. This type of heat pump can be installed into ducted or ductless systems and is more fuel-efficient than furnaces because it doesn’t use combustible components.
Geothermal heat pumps: Also called ground-source heat pumps, these systems take natural heat from the earth and use it to warm or cool your home via piping filled with water. The water is circulated through the pipes into the heat pump, where it’s heated in the winter or cooled in the summer as the water circulates to the surface to blow the warm or cool air into your home.
Water source heat pumps: A water-to-air system requires access to a well or other nearby body of water to work. They function similarly to air-source heat pumps, except they use a pipe system surrounded by water to extract and distribute heat instead of through the air.
Ductless mini-split systems: These systems are easy to install, take up very little space, and don’t require ductwork running through your home. They’re also energy-efficient since they can provide zoned heating in specific rooms only.

Understanding Your Heat Pump Needs

The experienced, trained technicians at Thermo Direct know exactly how to address your specific heat pump needs. Since 2000, we’ve been providing a range of HVAC services to our customers in the Raleigh area. Not only do we offer maintenance and repairs, but we’ll help you determine exactly what size and type of heat pump your home requires if you get a replacement or new installation. Financing options and plans are also available.

Benefits of Heat Pumps

Here are some of the benefits of choosing heat pumps for your home heating needs:

Energy efficient: Newer heat pumps are designed to be more energy-efficient and can help you save on your heating and cooling bills. They move heat from the outside air or ground and bring it inside instead of creating heat like a furnace.
Better air quality: Heat pumps filter the air to remove airborne particles like dust, mold, pollen, and pet dander, which is helpful for those with allergies or asthma.
Safe: A heat pump is safer than a traditional gas furnace because it doesn’t require flames or a natural gas line to operate.
Control over your comfort: Control your heat pump to keep your home warm in the winter and cool in the summer based on your unique needs.
Long lifespan: The average lifespan of a heat pump is generally between 15 and 20 years, so they’re a wise investment.

Addressing Your Concerns

Our trained technicians know how to troubleshoot and fix a wide variety of heat pump issues. Here are some common concerns and what to look for to determine whether your heat pump should be repaired or replaced:

Heat pump not heating or cooling: Is your heat pump not cooling or heating your home like it should? If so, it could be an issue with the blower motor, low refrigerant, or a faulty reversing valve.
Heat pump leaking water: Heat pumps leaking water may be due to a dirty air filter, or it could be something more serious like a broken condensate pipe or a clogged condensate drain. If your heat pump is leaking, contact our licensed technicians right away.
Heat pump making noise: Strange noises coming from your heat pump may indicate compressor issues, a failing motor, loose components, or a refrigerant leak. Don’t ignore buzzing sounds, which could indicate a serious electrical issue.

Contact Thermo Direct Today

Whether you need furnace maintenance or heat pump repair, Thermo Direct is available to help. Our company has proudly served customers with top-quality services in the Raleigh area since 2000, and we’re still going strong. If you need help with your furnace or heat pump, contact us today!

Frequently Asked Questions

How can I improve the energy efficiency of my heat pump?

Improve the energy efficiency of your heat pump by changing the air filter regularly, scheduling preventative maintenance, and using a programmable thermostat.

How often should I get my heat pump serviced?

Get your heat pump serviced at least once a year to prevent serious issues. Ideally, you should have it serviced twice a year — once in the spring and again in the fall.

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