Our Response & Precautions Regarding Coronavirus (COVID-19)

Most Recent Update: 3/27/20

In a time such as this when our world is facing a pandemic, you may find yourself wondering what you can do to protect yourself as well as your family. The coronavirus COVID-19 is affecting every part of our lives and it’s becoming increasingly more important to take precautions.

Thermo Direct prioritizes your health, safety, and comfort in everything we do, so we are enacting some very important changes to the way we do business and work in our customers’ homes to ensure that we are doing our part to keep our community healthy.

Thermo Direct Logo

As our logo proclaims, we are the Home Comfort Doctors. Staying true to our name, our company is taking the highest precautions to protect both our clients and our technicians against COVID-19.

  • Our technicians and client services staff are asked to remain at home if they have any type of cold with elevated fever or respiratory illness.
  • We will consistently be asking our clients to let our staff know if they experience the same so that we may reschedule any services to a later time.
  • Clients should expect technicians to be wearing sterile gloves, shoe covers, and face masks when entering their homes to provide ultimate protection to our clients and our team members.
  • Our service team is prepared with informational guides to hand out to our clients about how to keep the air in their home as clean as possible. Hand sanitizers and disinfectant wipes have been added to every service, sales, and install vehicles in our fleet.

As always, our customers are at the forefront of everything we do. Especially now amidst the spread of the novel coronavirus COVID-19, we want our clients to know we make not only their comfort but their health a priority.

But this virus can’t be stopped just by what we’re doing. We need to work together to fight COVID-19. Some preventative steps you can take within your home include:

  • Practice good hygiene
  • Wash your hands for at least 20 seconds after touching contaminated surfaces
  • Don’t touch your face
  • Know the signs of the sickness
  • Keep your home clean and sanitized!
  • Avoid contact with sick people
  • Cover your cough and sneeze

While it does no one any good to panic, being prepared and proactive against the coronavirus is going to be an integral part of fighting it off. The CDC has announced that “The best way to prevent illness is to avoid being exposed to this virus.” If you have been granted the ability to work from home, or if an event has been canceled, take the opportunity to stay home and stay healthy. If you believe you are showing signs of being sick, even if it’s not necessarily COVID-19, it benefits you as well as your community to stay home.

This is a rapidly changing situation, so it’s important to keep up on the latest news. We highly recommend seeking information from trusted sources like the Center for Disease Control and the World Health Organization. If you have any further questions about what we are doing throughout this crisis, please don’t hesitate to contact us.