Call Today 919.355.9880

What Our "Patients" Have To Say

Keep Your Garner Heating & Air in the Best Condition

Looking for a primary doctor for your HVAC? Thermo Direct is available and eager to show you how we take care of your overall indoor comfort. As Garner’s most trusted home comfort doctors, we specialize in heating, air conditioning, indoor air quality, energy efficiency, and weatherization. Serving both residential and commercial customers in Garner, Raleigh, and the surrounding areas, our experts are ready for all your comfort needs. To get started, read our wonderful reviews and testimonials from past customers. Their stories can tell you what to expect from our work, technicians, and customer service.

Have our home comfort doctors visited you recently? Let us know what you think of our house calls, so we can retain or improve our services.

Leave A Review
I have used Thermo Direct for ten years as my HVAC provider and have recommended their service to a lot of my friends and colleagues.

“Thermo Direct came to my residence to repair my HVAC system, as soon as I contacted them, they were very responsive. I have used Thermo Direct for ten years as my HVAC provider and have recommended their service to a lot of my friends and colleagues.”

S Phillips

    Please select your rating.
  • Please enter a name for display.
  • Please write a quote.
  • Please enter your city name.
  • Please select your state.
  • Please enter your review.
  • They always try to get to you when needed, and we highly recommend their services.

    “Thermo Direct is very professional and suggests the better things to do. They always try to get to you when needed, and we highly recommend their services.”

    Alvin & Sandra R.

  • Please if you have problems with your HVAC system, please contact THERMO DIRECT !!!!!!!!!!!

    “The Thermo Direct team is always courteous, professional, responsive and overall very friendly and knowledgeable. I would highly recommend Thermo Direct to everyone, I have been a customer for 10 years and I am very, very happy with their service and their service contract is very inexpensive and it really helps to have a service contract with them as it does offset unplanned costs. Please if you have problems with your HVAC system, please contact THERMO DIRECT !!!!!!!!!!!”

    Satisfied Client

  • We have nothing but great things to say about Thermo Direct.

    “We have nothing but great things to say about Thermo Direct. They have been doing service for the furnace for a couple of years, and they recently installed a new furnace that we have been quite satisfied with. We're very satisfied with the service we get when we call them. They're just wonderful! ”

    Warner and Louise Johnson

  • Very professional. Great communication from start to finish.

    “Very professional. Great communication from start to finish. The techs were polite and did a great job. Could not be more pleased. They beat the so-called "Diamond Dealers" by more than $5000.00. Yes, the diamond Dealers say they offer 15 and 15 but we couldn't justify paying that kind of money as a prepaid service. Self-register and get 10 years parts and 10 years compressor for free. Great job! Will be signing with them for yearly maintenance. Thanks again!”

    Jason K.

  • From quote to work they were always on time, courteous and did very nice work.

    “This company was fantastic. From quote to work they were always on time, courteous and did very nice work installing 2 air conditioning vents in a room in our house. Highly recommended.”

    Daniel B.

  • My first time dealing with Thermo Direct! From beginning to the end, I was impressed!

    “My first time dealing with Thermo Direct! From beginning to the end, I was impressed! Great customer service over the phone. In home consultation was professional! They installed the very next day! The installers Jake and Byron were very efficient and professional!! Would definitely recommend Thermo Direct!”

    Reginald H.

  • I have had nothing but excellence from Thermo Direct.

    “I have had nothing but excellence from Thermo Direct. The staff is very friendly and knowledgeable. Always on time and make you fell at ease when coming into your home. I would recommend Thermo Direct to all my family and friends.”

    Kim E.

  • I've used them for almost 20 years and I am very satisfied

    “These folks are always prompt and courteous and provide great service. I've used them for almost 20 years and I am very satisfied”

    Jonathan Y.

  • Professional, knowledgeable, commitment are all traits displayed by all of the technicians at Thermo Direct.

    “Thermo Direct have been servicing my HVAC for 3-4 years now. Professional, knowledgeable, commitment are all traits displayed by all of the technicians at Thermo Direct. They make you feel like they care and that's rare. I enrolled in their member program as a Gold Member and will be a member for life. Nobody does it better!”

    Jean M.

  • I've been a customer of Thermo Direct for years and everything has turned out well.

    “I've been a customer of Thermo Direct for years and everything has turned out well. I have nothing but raves for them because they are very responsible and caring. They kept my furnace going, then I moved into another place and they transferred the service there. I've had a very good relationship with them in getting things done that need to be done. I couldn't ask for a better service from the service people and the staff. When I call, I get nothing but respect and they are just really nice. My experience has been great. They are very helpful and bend over backwards to make sure that what needs to be taken care of is taken care of.”

    Ozella B.

  • BRAVO to you on selecting an incredible staff!

    “I was in a pinch with my HVAC! I called Thermo Direct who had installed my system a couple of years ago. I explained that on Thanksgiving Eve we had a power outage and since then my HVAC would not come on. I also let them know of my disability and how cold the house had become. Melissa was so kind and understanding and was able to get a "Dr" out that very afternoon!! "Dr" Jon arrived at the scheduled time and went right to work after introducing himself and explaining the process. (Such a polite and friendly young gentleman) He looked over the HAVC system thoroughly and did not find a problem with it itself. He then turned his attention to my thermostat and found the problem there. The outage had blown the thermostat. He replaced it and it was giving him a bit of trouble getting it to do what it was supposed to. He kept at it until he found the problem even though it was well after 6pm at this time. He fixed it and I've been warm and cozy ever since! I have to say he was the most polite and efficient serviceman I have EVER had at my home. He explained everything along the way and didn't give up until he had it 100% right! I HIGHLY recommend Thermo Direct to anyone! Also, Melissa and Landis, the office staff were very friendly, accommodating and I feel went above and beyond their duties to assure a great customer experience. I'm not sure who the owners are but BRAVO to you on selecting an incredible staff and give these kiddos a RAISE!! Thank you from the bottom of my heart! I appreciate you all!”

    Jackie L.

  • I liked the way he did the job in a timely fashion.

    “Thermo Direct was wonderful. They came out and did an excellent job. They sent a very intelligent young man who answered all my questions, and I liked the way he did the job in a timely fashion.”

    Katie W.

  • Companies have to prove something to me before I commit. I wouldn't ever think of going anywhere else!

    “First, Thermo Direct has been our HVAC company for four years. Their commitment to their profession, to customer service, to integrity, honesty, and completing the job the first time, keeps me coming back and referring them to friends and family. This is a family run company that has been in business for a number of years. The crew that came out, was here when they promised, took special care in their work and in cleaning up, courteous, professional, and most important, the fixed the problem. I was really expecting to pay about $2500, As always, Thermo Direct gave me a fair and honest price for the work. Let's face it, there is a lot of competition out there. But, if you want a company that only hires employees that share the owners philosophy of setting the bar high when it comes to their work ethics; a company that has never given me buyers remorse (they also installed a new HVAC unit), and a company that you can feel as if you are really part of their family, call Thermo Direct. I'm from New York and not an easy sell! And companies have to prove something to me before I commit. I wouldn't ever think of going anywhere else!”

    Satisfied Client

  • The city came out to inspect the unit today and the inspector said that the contractor did "an excellent job."

    “I found Thermo Direct among other AC/Heating companies online and called them. I was very pleased to support a family-owned business that has been in business for 12 years with an A+ rating from the Better Business Bureau. They have high-touch customer service. We purchased a contract and had them come out in the summer. Then, we decided to purchase a new AC/Heating unit from them. Everything turned out well. We're warm. The City came out to inspect the unit today and the inspector said that the contractor did "an excellent job." You can trust Thermo Direct, you'll get your money's worth, and they will come no matter what time of day.”

    Marc O.

  • Their work ethics were up there with the best!

    “The air conditioners in our home were close to 25 years old and the one that handled the second floor was no longer cooling. We got quotes from 3 different companies and decided on Thermo Direct. One of the reasons we chose this company was due to the way they handled themselves when discussing what we needed. You never once felt they were pushing you in a direction they wanted; we discussed the pros and cons of each idea till we were satisfied. But what I really want to share is the great team work we saw, over a two day period, when they were working in our home. They were extremely careful going in and out and up and down 3 stories in our home and very courteous. Their work ethics were up there with the best! We were impressed how they moved like a well-oiled machine, the old equipment would to the front yard then 20 minutes later a truck would show up to move it out. The workers needed no supervision if you will every man knew his job and we did not see on slacker in the group! What a company!”

    Beverly G.

  • I have used Thermo Direct for ten years as my HVAC provider and have recommended their service to a lot of my friends and colleagues.

    “Thermo Direct came to my residence to repair my HVAC system, as soon as I contacted them, they were very responsive. I have used Thermo Direct for ten years as my HVAC provider and have recommended their service to a lot of my friends and colleagues.”

    S Phillips

  • He was on time, knowledgeable, professional and very thorough.

    “This was my first time using Thermo-Direct, Cary, NC and I was super pleased. My technician Rotley Lewis was EXCELLENT and rendered great a AC/Heat inspection. He was on time, knowledgeable, professional and very thorough. Even though my HVAC knowledge was limited he systematically explained every step. Not to mention he answered all my wacky questions and gave practical pointers. I would definitely recommend Thermo-direct. And will certainly keep you on my radar when needed again. Thank you for servicing the Knightdale area.”

    Karon F.

  • I have been working with ThermoDirect for 25 years or more and they do what they say.

    “I have been working with ThermoDirect for 25 years or more and they do what they say. I like Derrick, who is a good technician. He takes care of business, he's on time and I like everything about him. There are no problems at all and it is very good to make an appointment. They fixed my furnace and did two heating and air cleanings and got it ready for the winter and the summer.”

    Howard C.

  • Everything went smoothly.

    “They came right away, gave me an estimate and explained what was going on. I was in a rush because I was trying to refinance, and they worked me in as quickly as possible. They were quick to respond to any questions and the installers did a really good job. They said they would be here between 8:00 and 9:00 and they arrived at 8:30. They worked all day and they did not leave a mess. They did run into some problems, but they were able to fix them. My interactions with their customer service people have been very helpful. I worked closely with Wanda, who helped me contact different financing places. We also worked a lot through email, which was very helpful for me because I was traveling. Everything went smoothly.”

    Regina H.

  • Have used them for years and they are very reliable and do quality work.

    “Did a great job and did it quickly when we needed heat. Owner himself came out after dark in a rainstorm to help us. Have used them for years and they are very reliable and do quality work. Everyone friendly and professional from the office staff to the installers.”

    James K.